This is an open application job, which means the role is not currently available but will be in the future (we can't say when). If you applied to the role, you'd be invited to the 1st chat when you're a right fit, then the recruitment process stops there, and will be resumed once this role is opened.

How do I know if this job is a good fit for me?

• You wish to work in an environment where colleagues are professional, good at what they do, funny, supportive, and focused on product development instead of playing mind games.
• You are independent, self-directed, and value works allow you to be creative.
• You want to keep your industry's knowledge ahead of the market.
• You breathe digital and yearn for an environment of like-minded people

Congratulations! You just found the right place.

What is In Marketing We Trust all about?

We're a technical performance marketing agency, and we exist to solve tough problems in marketing. We bring an engineering mindset to complex marketing situations to deliver a scalable performance that generates an exponential return on investment.

Trust is in our name and is our guiding principle. In order to deliver on our purpose, we will conduct our business by the following Code of Ethics:

• Build trust through every interaction with every person

• Always deliver in the best interest of our clients

• Invest in the success of every team member

• Build long-term relationships with our partners

Delivering these foundational codes will fund our continued growth while providing a fair return for shareholders.

What is the internal culture like?

Let's hear from our employees on why they chose to join and stay:

• A good management team creates growth opportunities, embodies company values, and understands people's pain points.
• A nice, dedicated, supportive (and funny) team with years of experience, therefore, really good at what they're doing.
• Flexibility in working hours, working location, no micromanaging, and you can take full ownership of your work.
• No politics, no bullsh!t.
• Very good processes, clear expectations.

What am I accountable for?

In this role, you will be required to develop and service relationships with key clients based in Australia, working along with a talented digital marketing team.

You will ensure we have happy, profitable clients by delivering projects on time, on budget and quality via effective communication, achievable workload management and impeccable project and task management.
This is a project management position, not a hands-on digital marketing position, but a good understanding of Digital Marketing is required. This knowledge will help you to:

• Manage several medium to large accounts (budget 10k-100k AUD/month), creating, owning and driving key deliverables, including Statements of Work, project timelines and monthly status reports
• Collaborate with the technical team (SEO, PPC, Analytics & Data) members to create digital strategies for your clients
• Work with operations and trafficking to schedule project work
• Manage and monitor commercial indicators for your accounts, including workload for all delivery team members to meet KPIs
• Ensure client expectations are clearly defined and properly managed
• Run internally focussed status updates, WIPs and scrums
• Project management during the project lifecycle to ensure on-time completion of deliverables, managing change requests, and scope increases appropriately
• Troubleshoot and overcome project roadblocks
• Communicate early and effectively with all stakeholders on possible hurdles, and drive effective communication to reduce the risk of delays/failures
• Review work before client delivery to ensure it meets the brief and the expectations
• Lead client meetings, reviews and planning sessions
• Develop client relationships and identify opportunities for account expansions and new work streams

How will I be measured?

• Client Retention >85% retention
• Generate growth> 20% of current base
• Client Satisfaction (cNPS)>55
• Financial perf. Recovery rate >100% every quarter
• Deeper relationships. Min 3 meetings w/ senior company officers per quarter
• Driving successful IMWT delivery projects that meet client business objectives (notwithstanding unavoidable blockers).

Who will I be working with?

• For each project, we form a team called a Pod - each Pod has a Pod Leader (Account Manager/Project Manager), and 1-2 specialists. That means you're going to work with the Specialists daily.
• This role requires client-facing meetings, with the involvement of the client's Internal Marketing team.
• The Client Services Manager

What knowledge and skills do I require to be successful?

• 3+ years of experience with professional-client relationship management.
• You are a Native English speaker or Fluent English speaker with Australian, US, UK, New Zealand or Neutral accent.
• Must have experience working as a Project Manager/Digital Project Manager in a marketing agency.
• Digital Marketing (SEO, PPC) experience.
• Experience managing enterprise clients (with a marketing budget of more than 50k AUD/month).
• Exposure to a range of project management methodologies, and demonstrable experience in implementing those methodologies and using appropriate PM support tools (Teamwork, Basecamp, Jira or similar tools for project management; MS Project or similar for project timeline planning; Float, 10kft, Monday or similar for workflow planning).
• Ability to manage 3-5 medium-large projects simultaneously.
• Demonstrable experience managing complex project life-circle, with a minimum length of 3 months.
• Demonstrable experience in managing client deep-dive section, WIP meeting, and cadence client meetings.
• Demonstrable risk reduction methods and problem-solving skills.
• Has prior experience with online marketing tools: SEMrush, Google Google Ads, Ahrefs, Screaming Frog, Google Analytics, etc.,
• Impeccable communication and people skills.
• Demonstrable experience using Google Analytics to create client reports.

Note: Rarely do people tick all the boxes, we encourage you to apply if you feel that this is your kind of environment and have the required skills to perform in this role.

Position title: Digital Project Manager

Department: Client Services

Report to: Client Services Manager

Direct report: N/A

Days/Hours: M-F/40 hours/week | Full-time | Permanent

Employment type: Full-time if you live and work in Australia with an AUS tax number. Contractor If you're outside of Australia and don't have an AUS tax registration number. Please see the difference in our FAQ.

Targeted timezones/locations: APJ with GMT+7, +8, +9, +10, +11, +12

Note: only applications within the targeted time zones/locations are being processed.

Let's meet Leti, our Digital Project Manager, to see her typical working day